Support

    Basic Tier 1 Support: If you experience a major issue or error that affects your ability to scan a repository, you can create a ticket online and we’ll be more than happy to assist.

    Pro and Pro + Tier 2 Support: Please create a ticket online and we will expedite your request. Average response time is 48 hours.

    Enterprise Tier 3 Support: Please call our U.S. Technical Support: 1-800-609-0393 ext.2. Average response time is 24 hours.

    Billing

    For accounting management / billing questions including AWS Marketplace, please call: 1-800-609-0393 ext.3

    Sales

    Sales and Demos: Please call: 1-800-609-0393 ext.1 or email Sales

    Enterprise Sales: For Enterprise Sales questions, demo requests and pricing, please call: 1-800-609-0393 ext.1

    Legal

    For Legal questions, please email counsel

    Partners

    Nucleaus Partners are an extension of our team and play a valuable role. If interested in becoming a partner, contact us for an application.