Support
Basic Tier 1 Support: If you experience a major issue or error that affects your ability to scan a repository, you can create a ticket online and we’ll be more than happy to assist.
Pro and Pro + Tier 2 Support: Please create a ticket online and we will expedite your request. Average response time is 48 hours.
Enterprise Tier 3 Support: Please call our U.S. Technical Support: 1-800-609-0393 ext.2. Average response time is 24 hours.
Billing
For accounting management / billing questions including AWS Marketplace, please call: 1-800-609-0393 ext.3
Sales
Sales and Demos: Please call: 1-800-609-0393 ext.1 or email Sales
Enterprise Sales: For Enterprise Sales questions, demo requests and pricing, please call: 1-800-609-0393 ext.1
Legal
For Legal questions, please email counsel
Partners
Nucleaus Partners are an extension of our team and play a valuable role. If interested in becoming a partner, contact us for an application.