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Support

Basic accounts (Tier 1):If you experience a major issue or error that affects your ability to scan a repository, you can create a ticket online and we'll be more than happy to assist. Average response time is 3-5 business day.

 

Pro accounts(Tier 2): Please create a ticket online and we will expedite your request. Average response time is 2-3 business day.

 

Enterprise accounts (Tier 3): Please call our U.S. Technical Support: 1-800-609-0393 ext.2. Average response time is 1 day.

Billing

For accounting management / billing questions including AWS Marketplace, please call: 1-800-609-0393 ext.3

Legal

For Legal questions, please email counsel

Sales

Nucleaus.com checkout is currently through AWS Marketplace. Basic, Pro and Enterprise setup fees waived if Subscription purchased through the AWS Marketplace.

Enterprise Sales

For Enterprise Sales questions, demo requests and pricing, please call: 800-609-0393 ext.1

Education

If you are a student, teacher or buying on behalf of an educational institution, please call 1-800-609-0393 ext.4

Partners

Nucleaus™ Partners are an extension of our team and play a valuable role. To apply for our Partner Program, please click here and complete the form. The process for becoming a strategic partner can take up to 5 business days.

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